In short: we only collect what we need to make and deliver your ring and to reply to you. We never sell your details, and you can ask us to see or delete them at any time.
Who we are
This website is run by Gemswears (“we”, “us”), 12 Jewellers Lane, Old City. If you have any question about this policy, write to us at hello@gemswears.com.
What we collect
- Contact details — your name, email address and phone or WhatsApp number.
- Delivery details — your shipping and billing address.
- Order details — the pieces you buy, ring size, metal and any engraving text.
- Anything you send us — messages, photos or sketches shared through our forms or WhatsApp.
- Basic technical data — such as your browser type and the pages you visit, collected through cookies.
How we use it
- To make, size and deliver your order, and keep you updated on it.
- To reply to your questions and prepare quotes for custom work.
- To send our newsletter — only if you have signed up, and you can unsubscribe at any time.
- To keep our website secure and understand how it is used.
- To meet our legal and accounting obligations.
Payments
Payments are handled by secure third-party providers (such as card processors, PayPal and Stripe). We do not see or store your full card details.
Who we share it with
We never sell your personal information. We only share what is necessary with the services that help us run the shop — payment providers, delivery companies, website hosting and email tools — and only for the purpose of serving you.
Cookies
We use essential cookies to keep your cart and checkout working. With your consent, we may also use analytics cookies to understand how visitors use the site. You can block or delete cookies in your browser settings.
How long we keep it
We keep order records for as long as required for tax and accounting purposes (7 years), and other information only for as long as it is needed. Newsletter details are removed as soon as you unsubscribe.
Your rights
You can ask us at any time to see the information we hold about you, correct it, or delete it. Write to hello@gemswears.com and we will respond within 30 days.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Demo content: the business name, address, retention period and response time are placeholders.